Question 1

Is my business eligible to join Playe?

Accepted Answer

Merchant partners must be legally registered in their respective jurisdictions and have at least twelve months of operational activity. Additionally, a social audit is conducted to ensure that we can deliver on the value we promise. We do this by accessing your activity and engagement metrics for your key social channel. Additionally, your site must have strong mobile reception available for your customers. You can check the signal strength using your own mobile device or ask your service provider for a coverage map. Alternatively, if mobile reception is weak, access to Wi-Fi will also suffice.

Question 2

Why are you selective with merchant partners?

Accepted Answer

We are selective with our brand partners to ensure we offer value-driven services that meet our merchants' expectations. This selectivity helps us build a robust ecosystem that benefits our merchants, consumers, and ecosystem partners.

Question 3

Are their restrictions on the brands you work with?

Accepted Answer

We are currently onboarding Food and Beverage (FNB) businesses with a physical presence across the UK and Mainland. However, we are sector-agnostic and open to partnering with businesses that would benefit from our technology. Additionally, we are exploring opportunities to include e-commerce brands later this year. To stay updated on our progress and roadmap, follow us on X or LinkedIn.

Question 4

How will my receipt help to identify my store?

Accepted Answer

We use OCR (Optical Character Recognition) to identify and convert your stores proof of purchase receipt into machine-encoded text. The detected characters are conceptually used alongside tags to recognise stores.

Question 5

What Is pairing and is it required?

Accepted Answer

Pairing links your store to our platform, enhancing its visibility and discoverability. During the pairing process, we gather key data about your store. This data enables our OCR technology to accurately identify your store from receipts, ensuring reliable proof-of-transaction.

Question 6

What is a gamepass?

Accepted Answer

A gamepass is a subscription-based feature that allows brands to host and manage interactive games on their websites. Each pricing model comes with a set number of gamepasses each month, brands gain access to a designated number of game sessions for players, based on anticipated Monthly Active Users (MAU).

Question 7

Do you support any integrations?

Accepted Answer

Yes, we support integrations through our Software Development Kit (SDK) for various open-source frameworks. Our SDK provides a range of tools and libraries to simplify the process of integrating games with our platform. For detailed information and to get started, you can download the SDK from our developer portal and refer to the provided documentation. If you have any questions or need further assistance, our support team is available to help.

Question 8

Will unused credits carry over to the following month?

Accepted Answer

Yes. If you are on a monthly plan, your paid gamepasses expire in 60 days, so they will roll over for one month. If you are on a yearly plan, all your gamepasses will be available through the term of your agreement with no expiration.

Question 9

Can I register multiple stores?

Accepted Answer

Yes, you can register multiple stores. To do so, you'll need to purchase an initial license. Additional licenses for each subsequent store can be accessed and managed through your merchant account.

Question 10

Can I add team members and assign permissions?

Accepted Answer

Yes, you can add team members and assign permissions within our platform. Our system allows you to manage user roles and access levels to ensure that each team member has the appropriate permissions for their responsibilities. You can easily add new users, define their roles, and control their access to different features and functionalities through your merchant dashboard.

Question 11

Do I need a commercial license to host a game from your platform?

Accepted Answer

No, you do not need a commercial license to host a game from our platform. You can host games without any additional licensing requirements. If you have any specific questions about hosting or need further assistance, please feel free to reach out to our support team.

Question 12

Do you support custom domains?

Accepted Answer

Yes, you can choose to have your arena on your own domain using our custom domain feature. To get started, you'll need to configure your domain settings by updating your DNS records, such as CNAME or A records, to point to our hosting environment. This feature is available on selected plans, please feel free to reach out to our support team.

Question 13

What is Playe?

Accepted Answer

Playe is a platform available for retailers to host incentivised games and competition alike. You can win exciting prizes by participating in games after making a purchase from our partnered merchants. Simply scan your receipt to enter.

Question 14

How do I participate in a competition?

Accepted Answer

To participate, make a purchase from a partnered merchant, scan the receipt go.playe.co and you'll be taken to the merchant's profile where you can see available competitions. Play the game listed for a chance to win.

Question 15

Do I need to pay to enter the competitions?

Accepted Answer

No, entry into the competitions is free once you've made a qualifying purchase from a partnered merchant.

Question 16

How do I scan my receipt?

Accepted Answer

Open the go.playe.co, select the 'Scan Receipt' option, and use your phone's camera to capture the receipt. Make sure the receipt is clear and fully visible.

Question 17

What if my receipt is not accepted?

Accepted Answer

Ensure your receipt is clear, not crumpled, and fully visible in the scan. If the issue persists, contact our support team with a clear image of your receipt.

Question 18

Can I use old receipts?

Accepted Answer

Receipts must be from recent purchases within the eligibility period specified in the competition rules. Check the specific competition for more details or contact the merchant directly.

Question 19

What types of games can I play?

Accepted Answer

We offer a variety of fun and engaging games, including puzzles, trivia, and skill-based challenges. The available games may vary between different merchants.

Question 20

How are winners selected?

Accepted Answer

Each game has specific rules and guidelines for winning, which are outlined in the competition details. For more information, you are advised to reach out to the merchant directly.

Question 21

How will I know if I've won?

Accepted Answer

Winners will be notified via email. Make sure you provide a up-to-date email address to receive notifications.

Question 22

What kind of prizes can I win?

Accepted Answer

Prizes vary by competition and can include e-vouchers to spend at selected retailers, or credit for in-store redemption at participating merchant partners. Check the competition details for specific prize information.

Question 23

How do I claim my prize?

Accepted Answer

If you win, you will receive instructions via email on how to claim your prize. Follow the instructions carefully to receive your prize.

Question 24

Is there a limit to how many times I can win?

Accepted Answer

No, entries are based on qualifying purchases.

Question 25

I'm having trouble scanning my receipt. What should I do?

Accepted Answer

Ensure good lighting and a flat surface when scanning. If issues persist, contact the retailer directly.

Question 26

The app is not working properly. What can I do?

Accepted Answer

Notify our support team, and we would be happy to look into it. Please ensure you provide your device model and browser type.

Question 27

I encountered an error during the game. Can I replay?

Accepted Answer

If a technical error occurs, please report notify the merchant. Depending on the issue, you may be allowed to replay the game.

Question 28

Do I need to create an account to participate?

Accepted Answer

No, we only require an email at the end of a successful game session. This allows us to track your entries and notify you if you win.

Question 29

How is my personal information used?

Accepted Answer

Your information is used to manage your entries and notify you of winnings. We do not share your data with third parties without your consent. Please refer to our Privacy Policy for more details.

Question 30

How can I contact customer support?

Accepted Answer

You can reach our support team through the contact section, or via email at support@playe.co

Question 31

Where can I find the rules for each competition?

Accepted Answer

The rules for each competition are available in the competition details section within the app. Make sure to read them carefully before participating.

Question 32

How we calculate and process developer earnings?

Accepted Answer

We distribute 10% of net revenue from monthly subscription fees of the merchant. To calculate net revenue, we subtract the money we collect but don't get to keep. This includes payments for things like taxes, credit card processing fees, and billing. From there, the earnings share of net revenue is determined by the number of merchants that have hosted your game. We calculate this by tallying the total number of unique merchants in a given month. It is important to note that Playe does not pay developers a per-play or per-session rate.

Question 33

How Developers get paid?

Accepted Answer

In many cases, payments happen within 14 days of your pay-out request.

Question 34

What game engines can I use?

Accepted Answer

Playe supports standard web platform APIs. Therefore, games made with game engines that export builds for the web that use a standard rendering API (for example, WebGL and Canvas).

Question 35

How do I test on foldable phone simulators?

Accepted Answer

There are several third-party emulator options in Android Studio that can be used for more thorough testing.

Question 36

How can I test on mobile WebViews?

Accepted Answer

You can use third-party apps like WebView Tester (Android) or WebView - Tester (iOS) to open your game or the SDK test suite in a WebView for additional validation. Since this is third-party software that is not supported or validated by Playe, you can also use open-source options, such as WebView Tester (Android) or swift-ios-wkwebview-demo (iOS) to compile your own WebView testing apps.

Question 37

How does the game run inside of Playe?

Accepted Answer

Standard web and mobile technologies are used to run games on Playe. As a result, Playe supports standard web platform APIs. For a more technical breakdown, contact support@playe.co.

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Still have Q's?

Propel your brand
to new heights.

Need help? We're here

Still have Q's?

Propel your brand
to new heights.

Need help? We're here

Is my business eligible to join Playe?

Why are you selective with merchant partners?

Are their restrictions on the brands you work with?

How will my receipt help to identify my store?

What Is pairing and is it required?

What is a gamepass?

Do you support any integrations?

Will unused credits carry over to the following month?

Can I register multiple stores?

Can I add team members and assign permissions?

Do I need a commercial license to host a game from your platform?

Do you support custom domains?

Still have Q's?

Propel your brand to new heights.

Need help? We're here

Is my business eligible to join Playe?

Why are you selective with merchant partners?

Are their restrictions on the brands you work with?

How will my receipt help to identify my store?

What Is pairing and is it required?

What is a gamepass?

Do you support any integrations?

Will unused credits carry over to the following month?

Can I register multiple stores?

Can I add team members and assign permissions?

Do I need a commercial license to host a game from your platform?

Do you support custom domains?

Still have Q's?

Propel your brand to new heights.

Propel your brand
to new heights.

Propel your brand
to new heights.